About Us & FAQ
Founded by Ex-Amazon employees in Rainy Downtown Seattle in early 2017.
As our popularity grows, we intend to expand and improve customer experience every step of the way.
For any suggestions, questions or concerns, feel free to drop us and email at SeattleTrainSales@gmail.com
How long will shipping take, where is my product coming from?
Most of our products will be delivered within 12-20 days. Our team is working on improving shipment time by warehousing products in the US as we gain popularity. Please enjoy the free shipping in the meantime!
Seattletrain partners with global merchants and artisans in order to provide you the best prices and the most interesting products. This means that your order is shipped from global areas such as Thailand, Tibet, China, India, etc. via our partnership with USPS.
You will receive an automated e-mailing with your tracking information once your order has shipped.
The tracking number for my order stopped updating? What happened?
If you're buying from outside of the U.S. (particularly in Canada), your country's customs department may decide to hold your items at the border temporarily, often without explanation! Note: Canada's customs department takes a particularly long time to resolve these holds. This is relatively rare, but if your order is held up in customs, we suggest calling your country's customs department directly and ask that they release your items immediately.
Note: if for some reason your order is never released by customs, we'll send you a replacement!
What if I need to return something?
No worries! Simply contact us here and we'll be happy to address your return!